Teleportel brought a much convenient approach for all the users who can’t be present at odd hours of the day or who can’t afford being physically present whilst the conversation. A perfect solution has been
Teleportel brought a much convenient approach for all the users who can’t be present at odd hours of the day or who can’t afford being physically present whilst the conversation. A perfect solution has been curated with newfangled technology into the kiosk integrated system. The agent workstations are designed for this particular purpose.
At Teleportel, these workstations are built for the officials who stay in the back-office or the background transmitting the information to their user. These computer terminals are designed based on the client’s expectations as well as requirements and the people operate them from a remote place. The oriented eye-contact gives it a realistic touch.
The agent workstationseither in 2D or 3D kiosk, have a well-encrypted server to secure the network protecting the personal information shared by the user. In order to build the rapport and trust during the communication with any customer, the agents make sure they have got appropriate eye-contact by deploying the alignment contraption in their system.
Technology of i2i-CAM:
- Along with training, they are advised to use an i2i-CAM which is considered to be an ideal agent workstation. It is an elegant compact unit that improves the video quality, integrated audio system along with a small footprint. It can be operated from any location and the sessions can be recorded.
- This system allows the agent to transfer the conversation to any other personnel as well. A laptop or computer can be positioned in front of the structure to share any kind of content if required and the agent can toggle between other applications easily thus, maintaining the eye-contact facility.
- Though the unit may be a new technology for any agent, the learning isn’t a tedious process that too without any manual guidance. Only two buttons are installed to operate the system and the person has to look in the front while recording maintaining a distance of around 55 cm with the screen just like office table.
- This device is available with a screen range from 22-inch to 32-inch.
Apart from this, “The Teleporter 24” is another kiosk that acts as an excellent agent workstation with 3D hologram display. The LED panel provides HQ imagery with a standard table that is 75 cm high and wireless mouse. The latest technology not only caters the video needs but has an enhanced audio system as well so that a disturbed environment may not hinder the communication process.